Back-Office Support Services
Running a growing business often means your core team gets stuck in time-consuming administrative tasks instead of focusing on strategy and revenue growth. Data entry, order processing, AP/AR support, and document management are all essential but can drain resources if handled in-house. At Switch 360, our back-office support services take these routine processes off your plate. We deliver accurate, SLA-driven operations with secure file handling, role-based access, and QA checkpoints. The result: faster workflows, fewer errors, reliable reporting, and a scalable support model that allows your staff to concentrate on customers and business expansion.
What We Do
Our back-office support outsourcing solutions are designed to handle repetitive yet critical administrative functions. We provide:
Data Entry & Database Maintenance – From digitizing paper records to maintaining large datasets, our team ensures accuracy, consistency, and error-free data management.
Order Processing & Fulfillment Support – We help e-commerce and retail businesses by managing order confirmations, inventory updates, shipping coordination, and fulfillment tracking.
Accounts Payable / Receivable Assistance – Our specialists support invoice processing, payment posting, collections, and reconciliation, ensuring smooth financial operations.
Document Scanning, Archiving & Reconciliation – We convert physical files into digital records, manage secure archiving, and reconcile data for compliance and accessibility.
Custom Reporting – From weekly reconciliations to KPI dashboards, we prepare tailored reports that give you actionable insights into operations.
With Switch 360, you can delegate back-office tasks confidently, knowing they will be handled with precision and efficiency.
How It Works
We follow a transparent and step-by-step process to make outsourcing your back-office seamless:
Process Mapping & SLA Definition – We review your existing workflows, identify bottlenecks, and create detailed SLAs and KPIs for accuracy, turnaround time, and reporting.
Secure Data Transfer & Access Setup – Using encrypted file transfers and role-based access, we ensure your sensitive data is handled securely.
Dedicated Team & QA Checkpoints – We assign a trained team to your account and implement regular QA checks to maintain accuracy standards.
Weekly/Monthly Reconciliations & Reporting – You receive ongoing reports and reconciliations, ensuring full visibility and control over outsourced processes.
This framework ensures quality, security, and flexibility from day one.
Tools & Coverage
Switch 360 adapts to your systems and ensures seamless integration:
Tools: Excel, Google Sheets, QuickBooks, Xero, and ERP connectors (we adapt to the platforms you already use).
Security: Role-based access, two-factor authentication, and secure FTP/file transfers protect your data.
Coverage Options: Daily, weekly, or project-based support depending on your workload and seasonal peaks.
By working with the tools you trust and providing flexible coverage, we align our support with your operational needs.
Results / Case Study
Switch 360 has helped businesses streamline operations through our back-office support services:
Client: Mid-size e-commerce company managing 2,000+ orders per month
Challenge: Slow order processing and high error rates in data entry, leading to delayed shipments and dissatisfied customers.
Action: We standardized SOPs, automated data capture, and deployed a dedicated back-office team trained in the client’s order system.
Result: Processing time reduced from 48 hours to under 12 hours, error rates dropped by 25%, and customer satisfaction improved significantly.
This case highlights how outsourcing back-office processes can save time, reduce errors, and boost overall efficiency.
Why Switch 360
Clients trust Switch 360 for back-office support outsourcing because of our focus on accuracy, scalability, and security. Our advantages include:
Accuracy & SLA-Driven Delivery – Every task is completed with precision, tracked against defined SLAs.
Scalable Teams – We can quickly ramp up staff to handle seasonal peaks or high-volume projects.
Flexible Billing Options – Choose from per-task pricing, fixed monthly retainers, or dedicated FTE models.
Data Security Focus – We implement strict compliance protocols, NDAs, and secure systems to protect sensitive data.
Proven Experience – We support e-commerce, finance, real estate, and other industries with customized back-office solutions.
With Switch 360, you gain a reliable partner who ensures your operations run smoothly while you focus on strategy.
Pricing & Engagement
We know every business has different needs, so our back-office support pricing is designed to be flexible:
Fixed Projects – Ideal for one-time data entry, reconciliation, or document conversion projects.
FTE (Full-Time Equivalent) Model – Dedicated staff working exclusively on your processes.
Per-Task Pricing – Pay only for completed tasks like invoices processed, documents digitized, or orders fulfilled.
Our team will evaluate your requirements and propose a cost-effective engagement model that balances quality and budget.
CTA: Get a Custom Quote
FAQs (Frequently Asked Questions)
How do you ensure data accuracy?
Our back-office support services follow strict QA processes, double-entry checks, and regular audits to ensure maximum data accuracy.
What are your security procedures?
We deliver secure back-office outsourcing with role-based access, encrypted file transfers, and NDA agreements to protect your business data.
Can you handle peak seasonal volumes?
Yes, our scalable back-office support services can quickly add staff and resources to manage high seasonal workloads without delays.
Which tools do you work with?
Our back-office outsourcing team works with Excel, Google Sheets, QuickBooks, Xero, and ERP platforms, adapting to your existing tools.
Do you provide dedicated staff?
Yes, we offer dedicated teams through our back-office support outsourcing model, giving you full-time resources aligned with your workflows.
Can you work with sensitive financial data?
Absolutely. Our back-office support services include handling sensitive financial data with strict confidentiality, compliance, and secure processing.