Services Built Around Your Operation.
Six operational capabilities, one managed partner.
Property Management, Without the Operational Overhead.
From guest communication and reservations to listing management, calendar coordination and maintenance follow-up, SWITCH 360 provides dedicated operational support that helps property managers stay responsive and organized as their portfolios grow. Teams can work in tools such as Guesty, Lodgify, Hospitable, Hostaway, Airbnb and VRBO. Platform experience depends on the assigned team and your requirements, and SWITCH 360 is not an official partner of these platforms.
Guest Communication
- Guest messages and pre-arrival communication
- Check-in/check-out coordination
- Questions, requests and issue resolution
- Follow-ups and escalation
Listing Creation & Optimization
- Listing creation and SEO-friendly property descriptions
- Listing optimization and property information management
- Photo and content organization
- OTA support
Calendar & Reservation Management
- Calendar coordination and availability management
- Reservation updates and booking coordination
- OTA synchronization
- Double-booking prevention
Maintenance Coordination
- Guest maintenance requests
- Vendor coordination and work-order tracking
- Follow-up and resolution confirmation
- Escalation
Customer Support That Feels In-House.
Give your customers the responsiveness of a dedicated internal team without the cost and complexity of building one. SWITCH 360 provides professionally managed support teams across phone, email, live chat, social channels and ticketing platforms. Platforms such as Zendesk, Freshdesk, HubSpot, Gorgias, Shopify and Slack can be used; actual platform experience depends on the assigned team and your requirements.
Inbound Call Handling
- Customer inquiries and account assistance
- Order support and issue resolution
- Escalations
Email Management & Ticketing
- Customer emails and ticket management
- Follow-ups and escalations
- Backlog management
Live Chat
- Real-time customer assistance
- Website visitor engagement and lead qualification
- Product and service questions
- Conversion support
Social Media, CRM & Helpdesk
- Messages, comments and customer questions
- Escalations and brand communication
- CRM and helpdesk support
Technical Support, Backed by a Real Team.
Extend your technical support capacity with professionals who can assist customers, troubleshoot common issues, manage tickets and maintain clear escalation workflows. Suited to SaaS, technology, software, digital products and online platforms.
Tier 1 Technical Support
- Troubleshooting and basic technical diagnostics
- User and account assistance
- Product and software assistance
Tickets & Escalation
- Ticket management
- Escalation management
- Customer-facing technical communication
Knowledge Base
- Knowledge-base support
Turn More Conversations Into Opportunities.
Build a dedicated outbound operation for prospecting, lead qualification, appointment setting and follow-ups. SWITCH 360 provides professional sales support designed around your process, target market and CRM.
Outbound
- Cold calling
- Lead generation
- Prospect research
Qualification
- Lead qualification
- Appointment setting
Follow-through
- Follow-ups
- CRM updates
- Campaign execution
Reliable Human Intelligence for AI Workflows.
Scale your data operations with trained teams supporting annotation, labeling, classification and quality-control workflows for AI and machine-learning projects. The focus is accuracy, consistency, quality control and scalability.
Annotation
- Image annotation
- Text annotation
- Data labeling
Classification
- Classification and categorization
- Dataset preparation
Quality
- Quality checking
- Human-in-the-loop workflows
The Work Behind the Work, Taken Care Of.
Keep your core team focused on growth while SWITCH 360 handles the operational tasks that keep your business moving.
Data & CRM
- Data entry
- CRM management
- Database updates
Research & Reporting
- Research
- Documentation
- Reporting
Operations
- Administrative support
- Order processing
- Operational coordination
Not sure which team you need?
Tell us about your workflow and we will help you shape it.