🖼️ Success Story: Helping Harold Home Deliver Artful Customer Support with SWITCH 360

🏠 About the Client

Harold Home is a boutique eCommerce brand that transforms cherished memories into timeless portraits. Specializing in personalized wall art, canvas prints, and custom home décor, Harold Home serves a global audience of customers seeking meaningfully crafted pieces.

📌 The Challenge

As Harold Home grew in popularity thanks to viral marketing and holiday sales peaks, the brand was challenged by:

A surge in custom order inquiries and personalization requests
Customer frustration over longer delivery timelines (especially internationally)
High volume of support tickets across email, chat, and social media
Need for a delicate and empathetic tone when handling emotional orders (memorials, pets, anniversaries)

Their in-house team couldn’t scale fast enough—so they turned to SWITCH 360 for support.

💡 Our Solution

We deployed a dedicated support team of trained agents who were not only fluent in Harold Home’s tone and product flow—but also emotionally intelligent communicators who understood the importance behind every purchase.

🎯 Services Delivered:

Email & Live Chat Support
7-day coverage for inquiries about delivery updates, customization options, and revisions.
Order Management & Shopify Support
Direct coordination with the design and shipping teams to manage order edits, changes, or cancellations.
Social Media Inbox Management
Timely responses to DMs on Instagram, Facebook, and TikTok—converting prospects and calming concerns.
Satisfaction Follow-Ups
Personalized post-delivery messages to improve retention, referrals, and reviews.

📈 Results Delivered

KPI	Before SWITCH 360	After SWITCH 360
Avg. Response Time	14–18 hours	Under 4 hours
Order Escalations	Frequent	Reduced by 63%
Support Volume During Holidays	Overwhelming	Fully Managed by SWITCH
Customer Reviews	4.1 Stars Avg.	4.8 Stars Avg.
Refund Requests	High	Decreased by 40%

💬 What Harold Home Says

“SWITCH 360 has helped us scale our support team without compromising our personal touch. Their agents are kind, quick, and thorough—exactly what our customers deserve. It’s like they’ve been part of our brand from day one.”
— Founder, Harold Home

🎨 Let Us Be Your Brand’s Voice

If you sell anything meaningful, personal, or customized—your support needs to reflect that care. That’s where SWITCH 360 shines.

👉 Dedicated agents from just $4/hour

"Amazing Designs and Quality Work!"

"SWITCH 360 has been instrumental in scaling our short-term rental business. Their team is reliable, well-trained, and proactive in every aspect — from check-ins to guest reviews."

"We've used SWITCH 360 for over 3 years now, and they’ve become an essential extension of our support team. Can’t recommend them enough!"

"Working with SWITCH 360 has transformed how we manage day-to-day operations. Their team handles everything from maintenance coordination to pricing updates with precision and care."

"SWITCH 360 is like an extension of our in-house team. Their communication is top-notch, and they’ve consistently delivered excellent guest experiences on our behalf."

"From guest support to calendar syncing, SWITCH 360 takes care of it all. Their attention to detail and hands-on approach have made managing our properties incredibly smooth."

"SWITCH 360 has completely elevated our customer experience. Their agents are quick, courteous, and handle everything from order inquiries to refunds with professionalism."

"Trust and accuracy are everything in fintech—and SWITCH 360 has proven to be incredibly reliable."

"We needed a scalable support team to keep up with seasonal spikes—and SWITCH 360 delivered beyond expectations."