🏡 Success Story: Beckon Homes Supercharged Their Guest Experience with SWITCH 360

🧠 About the Client

Beckon Homes is a premier short-term rental property management company offering boutique vacation stays across the U.S. Known for their attention to detail and elevated hospitality standards, they manage dozens of properties across various platforms like Airbnb and VRBO.

🚩 The Challenge

As Beckon Homes expanded into new markets, the internal team faced challenges with:

Handling high guest message volumes.
Managing after-hours emergencies.
Maintaining consistent service across listings.
Keeping up with reviews and inquiry responses.

They needed a reliable support partner to maintain their brand’s premium experience—without inflating operational costs.

💡 Our Solution

Beckon Homes partnered with SWITCH 360 to create a remote guest support team that blended seamlessly into their workflow.

🔧 Services Delivered:

24/7 Guest Communication Management
Our trained virtual assistants handled everything from pre-booking questions to check-out instructions—ensuring fast, friendly, and consistent communication across all time zones.
Guest Issue Resolution & Emergency Handling
Late-night lockouts? Missing towels? We managed real-time coordination with field teams, resolving guest concerns efficiently and keeping reviews intact.
Review Management & Response
Every review was acknowledged with thoughtful replies, helping boost visibility and engagement.
Calendar Coordination & Booking Sync
Ensured zero double bookings and smooth transitions between reservations across platforms.

📈 Results We Delivered

Before SWITCH 360	After SWITCH 360
Inconsistent Response Times	<15 min Avg. Response
Overwhelmed In-House Staff	Full Support Team Coverage
Unattended Night Messages	24/7 Communication
Manual Booking Sync	Streamlined, Error-Free Coordination
4.6-Star Avg.	Consistent 4.8–5-Star Guest Ratings

💬 What Beckon Homes Says

“SWITCH 360 has been instrumental in scaling our short-term rental business. Their team is reliable, well-trained, and proactive in every aspect—from check-ins to guest reviews. We trust them with our brand, and they always deliver.”
— Operations Director, Beckon Homes

📞 Want Support Like This?

Let’s take your guest experience and operations to the next level. Hire dedicated virtual assistants starting at just $4/hour and enjoy flexible contracts, scalable support, and zero headaches.

"Amazing Designs and Quality Work!"

"SWITCH 360 has been instrumental in scaling our short-term rental business. Their team is reliable, well-trained, and proactive in every aspect — from check-ins to guest reviews."

"We've used SWITCH 360 for over 3 years now, and they’ve become an essential extension of our support team. Can’t recommend them enough!"

"Working with SWITCH 360 has transformed how we manage day-to-day operations. Their team handles everything from maintenance coordination to pricing updates with precision and care."

"SWITCH 360 is like an extension of our in-house team. Their communication is top-notch, and they’ve consistently delivered excellent guest experiences on our behalf."

"From guest support to calendar syncing, SWITCH 360 takes care of it all. Their attention to detail and hands-on approach have made managing our properties incredibly smooth."

"SWITCH 360 has completely elevated our customer experience. Their agents are quick, courteous, and handle everything from order inquiries to refunds with professionalism."

"Trust and accuracy are everything in fintech—and SWITCH 360 has proven to be incredibly reliable."

"We needed a scalable support team to keep up with seasonal spikes—and SWITCH 360 delivered beyond expectations."