| Managing properties comes with endless responsibilities — from tenant calls and rent collection to handling urgent maintenance requests. For landlords and property managers, these tasks can quickly become overwhelming and distract from growth opportunities. Switch 360 provides complete property management outsourcing services designed to reduce your workload and improve tenant satisfaction. Our team manages tenant communications, vendor coordination, lease administration, and rent collection support under transparent SLAs. With access to a local vendor network and modern communication tools, we help minimize vacancy rates, resolve issues faster, and free you to focus on expanding your real estate portfolio. |
What We Do
Our property management outsourcing solutions cover the full spectrum of tenant and property operations. We provide:
Tenant Service Desk & Communications – We act as the first point of contact for your tenants, handling calls, emails, and WhatsApp messages to resolve questions quickly and professionally.
Maintenance Ticketing & Vendor Coordination – Our team manages maintenance tickets, assigns vendors, and tracks progress to ensure timely resolution of tenant issues.
Rent Reminders and Collection Support – We send reminders, follow up on pending payments, and provide reports on rent collection status to keep cash flow steady.
Lease Administration & Documentation – We help with digital lease agreements, renewals, and document management so records remain organized and accessible.
Tenant Satisfaction Surveys & Reporting – Regular feedback collection allows you to monitor tenant satisfaction, identify service gaps, and make data-driven improvements.
By outsourcing these services to Switch 360, you gain a professional, reliable team that works behind the scenes to keep your properties running smoothly.
How It Works
Switch 360 follows a structured approach that ensures a seamless transition and consistent property management operations:
Onboarding & Process Mapping – We learn about your properties, current processes, and key expectations. SLAs and KPIs are defined to ensure measurable outcomes.
Tenant Database Sync – We integrate and clean your tenant data, ensuring contact information, payment history, and maintenance records are up to date.
Ticketing Setup for Maintenance & Requests – All tenant requests are routed through a ticketing system for better tracking, prioritization, and resolution.
Vendor Coordination & Escalation – Our outsourcing team coordinates directly with approved vendors and escalates urgent issues immediately for faster action.
Monthly Reporting & KPI Review – You receive transparent reports that track rent collection, tenant requests, SLA compliance, and overall satisfaction.
This process makes outsourcing property management simple, effective, and aligned with your business goals.
Tools & Coverage
Our property management outsourcing services use trusted platforms and multichannel communication methods to provide reliable coverage:
Platforms Supported: Yardi, Buildium, AppFolio, and other leading property management software.
Communication Channels: Phone, SMS, WhatsApp, and Email for tenant support.
Coverage Options: Standard office hours with 24/7 emergency escalation for urgent maintenance and repairs.
With the right tools and availability, we ensure that tenant concerns are addressed promptly and property operations stay organized.
Results / Case Study
Switch 360 has helped property managers streamline their workload and improve tenant satisfaction.
Client: Residential property firm with 150 units
Challenge: Tenants faced long delays in maintenance resolution, leading to complaints and lower satisfaction scores.
Action: We implemented a ticketing system, coordinated directly with vendors, and introduced SLA tracking for response and resolution times.
Result: Maintenance resolution time improved from 5 days to under 48 hours, tenant complaints reduced by 30%, and overall satisfaction scores increased significantly.
This example demonstrates how outsourced property management services can transform operations and deliver measurable value.
Why Switch 360
Property managers trust Switch 360 because we combine technology, experience, and local expertise. Here’s why we stand out:
Local Vendor Network – We maintain strong relationships with local contractors to speed up maintenance and reduce delays.
Transparent SLAs – Every service is delivered against clear SLAs with full visibility into performance.
Multichannel Tenant Communication – Tenants can reach us via calls, SMS, WhatsApp, or email, ensuring convenience.
Flexible Engagement Models – Choose between per-unit, per-ticket, or retainer models based on your needs.
Scalable Support – Whether you manage 50 units or 500, our team scales with you.
With Switch 360, you gain a partner that handles daily property operations while you focus on strategy and growth.
Pricing & Engagement
We understand that no two property portfolios are alike, which is why we offer flexible property management outsourcing pricing models:
Per-Unit Pricing – Ideal for landlords with smaller portfolios who want predictable monthly costs.
Per-Ticket Pricing – Pay only for resolved maintenance or tenant requests, suitable for fluctuating workloads.
Monthly Retainers – Fixed-fee agreements for consistent support across larger property portfolios.
Our pricing depends on the number of units, service complexity, and coverage hours. Contact us today to receive a tailored proposal that fits your needs.
FAQs (Frequently Asked Questions)
Can you contact tenants in local languages?
Yes, our property management outsourcing services include tenant communication in English, Urdu, and other local languages to ensure clear and effective support.
How do you handle emergency repairs?
We provide outsourced property management support with 24/7 escalation for emergency repairs. Our team coordinates vendors quickly to reduce downtime and keep tenants satisfied.
Do you coordinate directly with vendors?
Yes, our property management outsourcing team works directly with maintenance vendors, contractors, and service providers, ensuring seamless coordination and faster response times.
What reporting do we receive?
We deliver transparent property management outsourcing reports including tenant issues, maintenance tickets, rent collection updates, and SLA compliance metrics.
Can you handle both residential and commercial properties?
Absolutely. Our property management outsourcing solutions cover both residential and commercial properties, tailored to your portfolio size and requirements.
Are vendor costs included?
Vendor costs are billed separately, but our outsourced property management services include full vendor coordination, negotiation, and tracking to ensure cost control.