Scaling COMPIXA’s eCommerce Support with SWITCH 360

🛍️ About the Client

COMPIXA is a fast-growing Dutch online store offering lifestyle essentials—from sustainable kitchenware to innovative home gadgets. With a loyal European customer base and regular product launches, COMPIXA is known for its functional, modern, and customer-centric approach to retail.

⚠️ The Challenge

With expanding product categories and a growing Dutch & EU-wide audience, COMPIXA faced:

A backlog of support tickets during sales peaks and product launches
Language and time-zone coverage gaps, especially for non-Dutch speakers
Inconsistencies in tone and response quality across customer service channels
The need for real-time chat support to reduce cart abandonment

Their internal team needed support that could match their pace without sacrificing brand tone or operational consistency.

💡 Our Solution

SWITCH 360 deployed a multilingual customer support team, trained in Shopify, PostNL integrations, and EU customer service expectations. The agents operated during peak European hours while aligning closely with COMPIXA’s in-house tone of voice and service standards.

✅ Services Delivered:

Email & Live Chat Support (English & Dutch)
Handling inquiries about product availability, order tracking, returns, and exchanges.
Shopify & Order Management
Real-time handling of changes, order edits, refunds, and updates with warehouse sync.
Return & Refund Support
Guiding customers through the return portal, and ensuring proper resolution and satisfaction.
Product Knowledge Training
Agents were regularly trained on new launches and seasonal products to ensure accurate responses.

📈 Results That Speak

Metric	Before SWITCH 360	After SWITCH 360
Avg. Response Time	10–14 hours	Under 3 hours
Customer Satisfaction	3.9 ⭐	4.7 ⭐
Return Handling Time	3–5 Days	Same-Day Resolution
Cart Abandonment via Chat	High	Decreased by 52%
Multilingual Support	Limited	Full Coverage in Dutch & English

💬 What COMPIXA Says

“We needed a team that could scale with us, but also understand the expectations of our European customers. SWITCH 360 delivered both. Their agents are quick, polite, and feel like an extension of our own staff.”
— Operations Manager, COMPIXA

🌍 Ready to Support Your European eCommerce Brand?

Whether you’re based in Amsterdam or Antwerp, SWITCH 360 helps eCommerce brands deliver better support without the overhead.

📦 Dedicated support agents from just $4/hour

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"SWITCH 360 has completely elevated our customer experience. Their agents are quick, courteous, and handle everything from order inquiries to refunds with professionalism."

"Trust and accuracy are everything in fintech—and SWITCH 360 has proven to be incredibly reliable."

"We needed a scalable support team to keep up with seasonal spikes—and SWITCH 360 delivered beyond expectations."