About Us

Welcome to SWITCH 360 — Your Dedicated Workforce Partner

We are SWITCH 360, a California-registered LLC proudly operating from our dedicated office in Lahore, Pakistan. With over 8 years of proven experience, we specialize in delivering top-tier remote staffing solutions that are tailored to meet the evolving needs of businesses across industries.

From property management firms and short-term rental hosts to e-commerce brands and customer support-driven enterprises, we help companies scale their operations efficiently and affordably through our highly trained virtual assistants and dedicated support agents.

Who Are We

We are SWITCH 360 — your trusted partner in property management and customer support. Specializing in expert remote staffing solutions, we help businesses worldwide streamline operations, enhance guest satisfaction, and scale efficiently. With a dedicated team, global reach, and a passion for innovation, we empower our clients to thrive in a fast-paced, digital world.

Our Mission

Our mission is to provide dependable remote staffing and tailored digital solutions for the property management and customer support industries — empowering businesses to streamline operations, deliver exceptional guest experiences, and scale efficiently in today’s competitive global market.

What We Do

Our 6-D Process

01.

Discover

We begin by understanding your business, operations, goals, and pain points. This helps us design a custom strategy tailored to your customer support or property management needs.

02.

Define

We define clear objectives, KPIs, workflows, communication protocols, and shift requirements to ensure alignment and success from day one.

03.

Deploy

Our pre-vetted and trained virtual assistants or property management agents are deployed, fully integrated with your tools like Hostaway, Airbnb, Zendesk, Notion, and more.

04.

Deliver

We start delivering daily support—whether it’s guest communication, calendar coordination, maintenance scheduling, or handling tickets, reviews, and inquiries—always ensuring top-tier service.

05.

Diagnose

We regularly analyze performance, identify gaps, monitor feedback, and perform internal quality checks to ensure consistent service excellence.

06.

Develop

We continuously optimize processes, upskill agents, and evolve strategies to scale with your growth and adapt to new challenges or business directions.

Why Partner with SWITCH 360?

Choosing the right outsourcing partner can transform your business—and that’s where SWITCH 360 comes in. With over 8 years of proven success, we specialize in delivering reliable, skilled, and cost-effective virtual support tailored to your industry and systems. Here’s why SWITCH 360 is the smart choice for your business:

✅ 8+ Years of Industry Excellence

We’ve helped businesses around the world streamline their operations and boost productivity.

🧠 Skilled, Pre-vetted Virtual Assistants

Our team is thoroughly trained and equipped to integrate seamlessly into your daily workflows.

🔄 Workflow-Friendly Onboarding

Whether you use Slack, Asana, Notion, Hostaway, Zendesk, or custom CRMs—we adapt quickly and align with your existing systems.

🌍 Trusted by Global Clients Across Multiple Sectors

We support leading companies in short-term rentals, e-commerce, tech, fintech, and wellness industries.

💸 Cost-Effective Solutions Starting at $4/hour

Get professional service without the overhead of in-house staffing.

⏱ Flexible Contracts & Shift Coverage

We offer 8-hour minimum shifts, with full-time, part-time, and 24/7 coverage options to suit your business hours and seasonal demand.

Brands That Trust Us:

WAATR, Harold Home, Beckon Homes, My STR, Corporate Stays, James Development, Urban Stays, Jennie & Paul, NEXGEN, The Cutt Label, and many more across North America, Europe, and the Middle East.

"Amazing Team and Quality Work!"

"SWITCH 360 has been instrumental in scaling our short-term rental business. Their team is reliable, well-trained, and proactive in every aspect — from check-ins to guest reviews."

"We've used SWITCH 360 for over 3 years now, and they’ve become an essential extension of our support team. Can’t recommend them enough!"

"Working with SWITCH 360 has transformed how we manage day-to-day operations. Their team handles everything from maintenance coordination to pricing updates with precision and care."

"SWITCH 360 is like an extension of our in-house team. Their communication is top-notch, and they’ve consistently delivered excellent guest experiences on our behalf."

"From guest support to calendar syncing, SWITCH 360 takes care of it all. Their attention to detail and hands-on approach have made managing our properties incredibly smooth."

"SWITCH 360 has completely elevated our customer experience. Their agents are quick, courteous, and handle everything from order inquiries to refunds with professionalism."

"Trust and accuracy are everything in fintech—and SWITCH 360 has proven to be incredibly reliable."

"We needed a scalable support team to keep up with seasonal spikes—and SWITCH 360 delivered beyond expectations."

Ready to take your business to the next level?

Whether you need expert property management support or a dedicated customer service team, we’re here to help you grow. Let’s build something exceptional—together.