HOMETELiER’s Seamless Growth with SWITCH 360’s Guest Communication Team

🏙️ About the Client

HOMETELiER is a boutique short-term rental management company offering uniquely designed stays across major U.S. cities. With a focus on elevated guest experiences and interior aesthetics, HOMETELiER combines hospitality with smart tech to deliver a five-star standard.

⚠️ The Challenge

As HOMETELiER scaled its property portfolio across multiple cities, it faced operational bottlenecks that impacted both guest experience and internal efficiency:

Inconsistent guest communication across time zones
Missed or delayed responses during late-night inquiries & emergencies
Lack of centralized task tracking for check-ins, cleanings, and turnovers
Difficulty maintaining brand tone and hospitality standards as the team grew

They needed a dependable team who could represent their brand with warmth, speed, and professionalism—24/7.

💡 Our Solution

SWITCH 360 provided HOMETELiER with a dedicated guest communication team, fully trained on each of their listings, platforms (Airbnb, Vrbo, Booking.com), SOPs, and hospitality tone. Our virtual agents worked as an extension of their internal operations, ensuring smooth, around-the-clock support.

🛎️ Services Delivered:

24/7 Guest Messaging & Support
Real-time communication across platforms, including Airbnb, Vrbo, direct bookings, and SMS.
Check-in & Check-out Coordination
Ensuring guests receive accurate, timely instructions for self-check-ins and key handovers.
Maintenance & Housekeeping Dispatching
Fast issue resolution by coordinating with HOMETELiER’s local vendors and cleaning partners.
Review Monitoring & Follow-Up
Actively encouraging reviews and professionally addressing negative feedback.
Listing Optimization Support
Helping with property descriptions, photo audits, and amenity accuracy to boost conversions.

📈 Results That Matter

KPI	Before SWITCH 360	After SWITCH 360
Avg. Guest Response Time	4–6 Hours	< 15 Minutes
Check-In/Out Issues	Frequent	Reduced by 80%
Review Score	4.5 ⭐	4.9 ⭐
Team Workload	Overwhelmed	Balanced and Scalable
Guest Communication Hours	Business Hours Only	24/7 Coverage

💬 What HOMETELiER Says

“SWITCH 360 has been a cornerstone of our guest success strategy. Their team feels like an in-house extension—always responsive, professional, and committed to keeping guests happy. It’s a true partnership.”
— Co-Founder, HOMETELiER

🛎️ Elevate Guest Experience Without Lifting a Finger

From boutique hosts to multi-city rental operations, SWITCH 360 empowers short-term rental brands to deliver 5-star hospitality at scale.

🏡Let’s grow your STR business together.

"Amazing Designs and Quality Work!"

"SWITCH 360 has been instrumental in scaling our short-term rental business. Their team is reliable, well-trained, and proactive in every aspect — from check-ins to guest reviews."

"We've used SWITCH 360 for over 3 years now, and they’ve become an essential extension of our support team. Can’t recommend them enough!"

"Working with SWITCH 360 has transformed how we manage day-to-day operations. Their team handles everything from maintenance coordination to pricing updates with precision and care."

"SWITCH 360 is like an extension of our in-house team. Their communication is top-notch, and they’ve consistently delivered excellent guest experiences on our behalf."

"From guest support to calendar syncing, SWITCH 360 takes care of it all. Their attention to detail and hands-on approach have made managing our properties incredibly smooth."

"SWITCH 360 has completely elevated our customer experience. Their agents are quick, courteous, and handle everything from order inquiries to refunds with professionalism."

"Trust and accuracy are everything in fintech—and SWITCH 360 has proven to be incredibly reliable."

"We needed a scalable support team to keep up with seasonal spikes—and SWITCH 360 delivered beyond expectations."